21 Years in Business

It’s a fact that very few recruitment companies get to the point where they can celebrate 21 years in the business. It’s also a fact that, statistically, as many as 80% of recruitment companies fail.

There are many reasons why this is the case. Some have minimal experience. Others show financial naivety. Others focus heavily on sales instead of focusing on service both to the candidate and the client.

Recruitment has changed tremendously over the past 21 years. It has always been a fast-paced industry, but technology has accelerated it even further. Online and web-based platforms such as job boards and Vendor Management Systems (VMS) didn’t exist when we started. Today, they’re almost old hat.

We sometimes feel sentimental about the days when we hand-delivered CVs to our client’s offices, driving around Carlisle in the “company car” (which were our own well-worn vehicles), or taking cheques to the bank to pay our candidates’ wages. Today, we embrace the speed and efficiency advantages of technology.

In an industry that’s all about people, technology can also detract from a good recruitment experience though. Online resourcing without human interaction feels isolating and the lack of follow-up or a courteous response can be soul-destroying. We started the business because we wanted to offer a personal service based on good communication and trust. These principles are still how we differentiate ourselves today.

A few fun facts:

Our very first candidate who went out to our very first client still works for us today.

The wrinkle creme manufacturers and our hairdressers earn a lot more from us these days

Between us, we have (had) 7 dogs, 6 horses, 5 children, 2 husbands, and 1 logo change.

We still have paper files (for everything) just in case the “cloud” isn’t working.


We want to thank everyone who has supported us and worked with us, and we look forward to a few more years together.