Candidate Frequently Asked Questions

View our Frequently Asked Questions by candidates below, or click here to view our Employer FAQs. If you do not find the answer to what you are looking for on this page, then please do not hesitate to contact us directly. We are a small friendly team and are here to help you, so please do get in touch with any further questions.

Why use an agency to look for work?
Why do temporary work?
How do I sign up?
What ID will I need to provide when I sign up?
Once I’ve signed up for temporary work, what happens next?
Who pays me and how often?
I've been offered another job, what should I do?
I am only interested in permanent work, can you help me?
How should I prepare for an interview for a permanent job with one of your clients?
What should I wear for an interview for a permanent job with one of your clients?
How do I follow up an interview?
I don't have a CV, can you help?
Why use an agency to look for work?

We have strong relationships with a variety of businesses in Cumbria and Dumfries & Galloway. We know that getting a perfect job isn’t always easy but we are a friendly trio and our goal is to work with you to help you get the type of job you’re after. We do our utmost to place you in suitable jobs that match your skills and interests although we have offered work to candidates which they have never considered before and it has turned out to be the job of their dreams. If formal interviews make you nervous we can assure you that you have nothing to worry about coming to see us.

Why do temporary work?

Temporary work is an ideal way of exploring different working environments and a variety of jobs especially if you are unsure of what kind of work you would really like to do. It will also enhance your CV. Temporary work can often lead to permanent employment, so it can be a great way to experience a job before making a more long-term commitment. It can also be an ideal way to earn some income for those who are unable to make a long-term commitment to an employer.

How do I sign up?

Easy! Just email us your C.V or you can leave a few basic details and we will contact you. You will need to have a telephone number for us to be able to contact you.

If we think we can help you, we will invite you into our office to register in person at a mutually convenient time. When you come, you’ll need to bring some ID with you. When you’re here you’ll need to fill in a medical questionnaire, a skills profile and watch or read and complete any relevant induction material. After that you’ll have an informal chat with one of us and we will establish what area of work you are looking to get into, the skills you have to offer, the hours you can work and your salary expectations and then if applicable we’ll discuss any vacancies that match your expectations or that we think you could do but maybe haven’t considered. You’ll also receive a copy of the Terms of Engagement for Agency Workers (Contract for Services) which outlines our and your obligations.

After that we’ll do the rest!

What ID will I need to provide when I sign up?

Please note we need to see original documents.

UK Nationals:  

A passport (which may be in or out of date) showing that the holder is a British citizen and passport cover. If the passport is out of date, then further photographic identification is required: i.e. a driving licence. OR NI proof (see below):

NI Proof is one of the following:

  • P45 or P60 issued by a previous employer with full name and NI number
  • NI card (both sides will be scanned)
  • Wage slip from a previous employer
  • Letter issued by a government agency with full name and NI number

      PLUS one of the following:

  • A full birth certificate issued in the United Kingdom which includes the name(s) of at least one of the holder’s parents.
  • A full adoption certificate issued in the United Kingdom which includes the name(s) of at least one of the holder’s adoptive parents.
  • A certificate of registration or naturalisation as a British citizen.
EEA EC citizens: 

One of the following types of I.D. are acceptable for applicants from new E.U. Member States:

  • A passport (which may be in or out of date) showing that the holder is an EC citizen and passport cover. If the passport is out of date, then further photographic identification is required:
    i.e. a Driving licence.
  • Or a National ID card.
A2 EEA / EC citizens – Croatian nationals: 

A valid passport and also provide a residence permit (either Blue or Yellow) stating that work is permitted.

Non EEA citizens (Non EC and Commonwealth)

Indefinite Leave – One of the following:

  • An in date passport showing that the holder is a non EC citizen and passport cover ALSO a visa stating INDEFINITE leave.
  • Or an Immigration Status document stating INDEFINITE leave and NI proof
  • Or an Biometric Residence Permit stating INDEFINITE LEAVE

Limited Leave – One of the following:

  • An in date passport endorsed with a visa or residence permit showing the person’s entitlement to work in the UK.
  • Or a biometric residence permit card showing the person’s entitlement to work in the UK.

The above information is for guidance only. Additional information may be required.

Once I’ve signed up for temporary work, what happens next?

We will liaise with the relevant client/s, if necessary arrange an interview, informal chat, induction time or find out start times and dates.

We’ll then contact you to explain everything you need to know about the role/s we have to offer you. We’ll give you as much information as possible e.g. hours of work, duties, pay, duration, location, and travel directions so that you can decide if you would like to be put forward or start the role. You’ll also get written confirmation of the details from us if you decide to accept the job we’re offering you. If you don’t like the sound of what we have to offer you, we simply ask that you are honest and tell us that. You don’t have to accept work which you don’t like the sound of.

We’ll call you when you’ve started, just to check how you are getting on and then keep in touch during the assignment. We’re at the end of the phone 24 hours a day, 7 days a week if you need any help or advice.

If we have nothing suitable to offer you immediately, we will contact you when we do.

Who pays me and how often?

We are responsible for paying you and deal with all your tax, National Insurance and where applicable, pension contributions. Our state pension provider is NEST. You are paid weekly in arrears, this means that any work you do between Monday and Sunday (week 1) will be paid to you on the following Friday (week 2). You will be paid by BACS transfer, which means you need to have a bank account for us to pay you. We do not deal with any cash payments. Your payslip is sent out via Royal Mail directly to your home address, so please remember to advise us if you do change address.

I've been offered another job, what should I do?

Great! We’ll be sorry to see you go, but just give us a call and as much notice as possible so that we can replace you in your current role. If you’re not working for us already, just let us know so that we don’t put you in an awkward position by contacting you in your new role to offer you work elsewhere.

We hold all details of our registered candidates indefinitely, so if you’re ever out of work in the future just get back in touch with us and we’ll get everything updated and hopefully get you back out working for us ASAP.

I am only interested in permanent work, can you help me?

Yes. Please make sure it is up to date and upload your CV along with some notes about the type of job and business environment you are interested in, the hours of work you desire, how far you are able or prepared to travel and your salary expectations.

We will contact you to discuss any vacancies that we have to offer which meet your expectations and if we have something of interest we will invite you into our office to register in person, go through more in depth details and give us your permission in writing, before we put your CV forward to any of our clients. We’ll then liaise with you to make interview arrangements.

How should I prepare for an interview for a permanent job with one of your clients?

We will give you a full outline of the job you’ve been put forward for. If necessary, we will advise you to do some research of your own. The more prepared you are, the more chance you have of getting the job.

It is advisable to go on the company’s website so that you have a good knowledge of what they do. Prepare some general questions, but you’ll maybe also want to ask something more specific. Make sure you fully understand the job description and if there’s anything you’re still uncertain about, ask one of us and if we don’t know, we’ll find out for you.

What should I wear for an interview for a permanent job with one of your clients?

We will advise you of the dress code, but remember first impressions are critical! Arrive in good time and make sure you know who to ask for. If you’re uncertain about the location of the company or how long it will take to get there, do a trial run ahead of the day. At the interview make sure you listen and answer questions fully without waffling and be yourself! If the role is really appealing, let them know. You could also ask, if it is not explained, what the next stage in the recruitment process will be.

How do I follow up an interview?

Call our office as soon as possible after your interview with your feedback and let us know how keen you are/aren’t on the job. This will help us when we speak with the client. If you’re not successful at an interview, we’ll always try to give you feedback, which could be helpful for future interviews.

I don't have a CV, can you help?

We don’t provide a CV writing service but below are some pointers to help you to put one together.

Your CV is your most important sales tool and you want it to sell you. Make sure you check it for spelling mistakes and any errors which predictive text may have caused– potential employers will disregard CVs with mistakes. It should be easy to follow and your contact details need to be correct and appropriate. Sexymama, Raging Bulldog and Hotrod are examples of unsuitable email addresses when applying for work! Your CV should be no more than 2 pages of A4 in a simple font and have a clear and uncluttered layout. List your jobs starting from the most recent, put the company name, your job title and the dates you worked there and then your responsibilities in bullet form-you can expand on these at interview. If there are any gaps in your employment, explain them or if you have done temporary work, don’t leave it out. It is better to show that you have done some work rather than none.

Include a personal profile, your education and qualifications as well as any relevant skills you have. Don’t exaggerate your CV as you will be caught out!

More questions? Please get in touch.

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